description Legal
Refund Policy
At OrbiCabs, we strive to offer a fair and flexible refund process for all pre-booked transport services. This policy outlines when and how customers may be eligible for a refund.
General Refund Conditions
Refunds are applicable only for prepaid bookings made through our website or mobile app. Refund amounts and conditions may vary based on the ride type.
If No Transporter Is Assigned
- 100% refund will be issued automatically.
- Refund will be processed to your original payment method within 5–7 business days.
City Rides / Airport Transfers / One-Way Rides
| Cancellation Time | Refund Eligibility |
|---|---|
| ≥ 12 hours before scheduled pickup | Full refund |
| < 12 hours before pickup | No refund (unless exception) |
| Driver no-show / transporter cancel | Full refund + ₹50 wallet credit (optional goodwill) |
Tour Packages (Full-Day or Multi-Day Rides)
Rescheduling is subject to availability and may incur a fare difference.
| Cancellation Time | Refund Eligibility |
|---|---|
| ≥ 48 hours before start | Full refund |
| 24–48 hours before start | 80% refund or reschedule |
| < 24 hours before start | No refund |
| Tour not delivered (driver no-show) | Full refund |
Office Commute Plans (Weekly / Monthly)
- You may defer a ride to the next working day (e.g., in case of leave/WFH).
- Deferred rides are not deducted from your plan.
- Rides not used and not deferred will be considered consumed.
- No refund is provided for unused rides within plan validity.
- If the platform fails to assign a transporter, that day’s ride is refunded (pro-rata) or auto-added back to your plan.
Refund Process
- All refunds are initiated to the original payment source (e.g., UPI, card, wallet).
- UPI/Card: 3–7 business days
- Wallet: Instant
- You will be notified via email/app when your refund is processed.
Force Majeure & Exceptions
No refund will be provided for delays or cancellations caused by weather conditions, natural disasters, traffic blockades, government restrictions or strikes, or incorrect/incomplete pickup information entered by the customer. We may issue goodwill credits at our discretion.
How to Request a Refund
If you believe you’re eligible for a refund and have not received it automatically, email [email protected] with your booking ID, date, and reason.
Policy Updates
We may revise this policy periodically. The latest version will always be available on our website and app.
- +91 75 3505 1511
- +91 90 4136 4870
- [email protected]
- [email protected]